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Privacy policy

This Privacy Policy describes the ways in which your Personal Information is collected and used by WESTTEX Group LTD. or our affiliates (collectively referred to as "we" or "us"). This Policy also describes your rights and choices regarding the personal data that you provide to us. Please read this Policy carefully before providing any Personal Information.

If you do not accept and do not agree to the Privacy Policy, please refrain from providing us with your Personal Information, accessing our websites and/or using our products and services. As our websites and services are constantly evolving, our Privacy Policy may also change from time to time. Whenever changes are made, the changed rules will be published on our websites and will take effect at that time.

This Policy describes our privacy policy regarding:

Collecting personal information.
How we use Personal information and wow we collect it.
How we disclose Personal Information and related opt-out options.
Your choice of rejection.
Sites that we link to.
How to correct or update your Personal information.
Security, processing and storage of Personal information.

If you are a resident or currently located in the European Economic Area (”EEA“), you may have additional rights with respect to your Personal Information in accordance with the EU General Data Protection Regulation (”GDPR") and other similar laws. To understand these additional rights, please read the section” Visitors to our website from the EEA” below. If you have any questions about this Privacy Policy, please contact us at:

Customer support

Personal Information that we collect:

Personal information that we collect directly from you.
As a rule, we may collect Personal Information, such as first name, last name and/or business name, and demographic information such as your address, email address, phone number.
Participants – we may collect additional Personal Information, such as your employer's name, your position, education, position, and personal or professional interests during the application process or email communication.
Certification information – we may collect Personal Information and company information necessary to provide various certificates. This may include extensive information about certain requirements for certified equipment or services.
Customer Service – we may collect Personal information when you contact the support service of WESTTEX Group LTD., which will be used to resolve any issues related to customer service and other related issues.
Information collected automatically when you visit our website.

Internet Protocol (IP) address - When visiting the website of WESTTEX Group LTD. they automatically record the IP address of your computer from which you accessed the site, as well as the time and date of access. This information does not personally identify you and does not contain your name or email address.

Personalization and Tracking technologies – like most websites and mobile application operators, WESTTEX Group LTD., our suppliers of materials, components and services, or other third parties acting on our behalf or with our permission, use embedded scripts," cookies", web beacons, device identifiers and other tracking technologies when operating our website to analyze and improve our services and adapt content and advertising to the interests of users.

Cookies – “cookies " may be used when visiting the WESTTEX Group LTD. website. Cookies are small amounts of data (often containing a unique identifier) that are stored in separate files in the Internet browser on your computer or other device. Cookies allow websites to remember information about the user (for example: pages viewed, emails written, etc.) or to record the user's activity on the Internet (including clicking certain buttons, login status or recording pages visited). They can also be used to remember arbitrary fragments of information entered by the user earlier. You can configure your browser so that it accepts or rejects most cookies, or notifies you when they are installed. (Each browser is different, so you can check your browser's Help menu to find out how to change your cookie settings.) You decide whether to allow us or third parties to set cookies, but if you block cookies, you may not be able to view or access some features of our services.

Web beacons and other tracking technologies:

WESTTEX Group LTD. can also use web beacons and other tracking technologies. Web beacons (sometimes called "transparent GIFs" or "pixel tags") are small lines of code that embed a small graphic image (usually invisible) on a web page or in an email or advertisement. Web beacons and other tracking technologies can recognize and store certain types of information, such as previously set cookies, the time and date of viewing the page embedded in the beacon, and the description of this page. When your browser loads a web beacon, the corresponding data is then sent to your browser based on the information collected.

Geolocation Information:

When you visit our website, we collect your IP address and other information that may indicate your geographical location in order to provide you with content related to user (customer) membership, events and other content specific to your geographical region.

How we use the Personal information and collect:

Our main goal when collecting your Personal Information is to provide you with better products and services, depending on your individual data. We do not use any payment systems on the website and do not collect such information required to log in to payment systems. As necessary for a specific transaction or when any questions arise, such cases are carried out by phone or email and not through the website, and even then, ensuring compliance with legal rights or compliance with applicable legislation.

In addition, we may use Personal Information that we collect, usually through the content of the website:

Customize the content that you see when using our services while navigating the Internet.
Analyze, manage and improve our services, as well as fulfill your requests for goods, services and information.
To send you electronic newsletters and other emails that, in our opinion, based on the information provided to us, may be of interest to you.
Help us recognize your browser as a previous visitor in order to remember any settings that may have been set when your browser visited our website.
Allow you to participate in features such as surveys and user opinions.
Recognize you as the same user when you access online or mobile services using multiple browsers or devices.
To provide you with special offers, promotions and information from companies that are part of our corporate family in accordance with applicable law.
Control the display of ads and place ads in accordance with your interests, including ads that you see on our services, ads that you see on third-party websites, mobile applications and email programs, as well as offers and ads that you can receive offline or in the form of push notifications from us or others.
Measure and analyze traffic and usage patterns, as well as improve the quality and effectiveness of our content and features.
Conduct an analysis of the market or audience.
Understand whether our users are reading e-mail messages and whether they follow the links contained in these messages.
Prevent potentially prohibited or illegal activities, comply with applicable laws and ensure compliance with our Terms of Service Agreement.
For other purposes that are disclosed to you during the collection of your information or for which we obtain your consent.

Disclosure of your Personal information:

We may share your Personal Information, such as your name, mailing address, email address and other information that we have collected, with our own companies associated with WESTTEX Group LTD., our supplier partners and service providers, as well as carefully selected third-party organizations and marketers of products and services that are potentially of interest to you.

Email - we may share the email addresses of our users with service providers who send email messages and place targeted ads on our behalf. These service providers may collect data about how you interact with these messages (including information about whether you opened a particular message or clicked on a link in the message and when, as well as about the device that you used to do this), and analyze it in combination with similar information that they collect when you respond to emails that they send on behalf of their other customers who are not associated with us. They can then use this information to target and optimize the delivery of emails and email advertisements that they send on our behalf and for their other customers. We may also provide our service providers with lists of our users ' email addresses in hashed, encrypted or anonymous form, which they use to recognize our users when navigating the Internet or using third-party email services and provide these users with interest-based advertising. We do not allow our service providers to share your email address with their other customers. If you use our websites or other services to subscribe to special email offers from third-party advertisers, we will also share your email address and any other information that you have provided to advertisers that you have chosen based on your consent. Except as described in this Policy, we will not sell or rent your email address to unaffiliated third parties for their email marketing purposes without your consent.

Proposals for joint registration - if you choose to access offers of goods or services that are available from selected third-party companies, we may share the contact and demographic information that you have provided to us (for example, name, age and/or email address) with these providers based on your consent.

Partners-Providers and service providers – to make your experience with our services more useful and enjoyable, we may offer additional features together with third-party providers or partner providers. We may share with these supplier partners information that we believe would be useful or necessary to provide you with the services that we offer through a specific supplier partner. Some of our partner providers may collect information directly from you. Any such collection will be subject to the privacy policy of the supplier partner, which may differ from ours. We may share additional Personal Information about you with our supplier partners and/or allow them to collect additional information directly from you to support the services they provide to us.

Contests and other promotions – we may share this information with co-authors or other third parties that we specify in the rules or materials for participation. We do not control the privacy policies of these third parties, and our Privacy Policy does not apply to their collection and use of your information. We may also share some information about your participation with third parties or the public in connection with the administration of the promotion, for example, when choosing a winner, as well as in accordance with the official rules of the promotion, for example, in the list of winners.

Privacy management – a privacy preference center has been created on our website, allowing visitors to our website to manage their privacy preferences. Participants and non-participants can contact the Privacy Preferences center and change or delete any Personal Information collected, as well as change the privacy settings. You can also voluntarily provide additional information to adapt the information provided to you.

In addition, all newsletters are from WESTTEX Group LTD. they contain a link to unsubscribe if you no longer prefer to receive this type of correspondence in the future. You can also opt out of receiving newsletters and other correspondence by e-mail.

If you do not want your geolocation information to be collected in the first place, you can use the private browsing settings in your Internet browser or the proxy server settings when visiting our websites.

Your choice of rejection:

Email - to remove your name and mailing address from the lists that we sell or rent to third parties for marketing purposes, or to refuse to receive marketing offers for other events and products for small and medium-sized businesses by mail, please use the opt-out form available online, or send us a request in a letter addressed to:

Customer support

You can unsubscribe from any newsletter by e-mail to WESTTEX Group LTD. or a list of commercial email addresses and prevent the collection of relevant information about email responses by using the "Unsubscribe" link at the bottom of each message. If you no longer want to receive email offers from third parties that you originally requested, you can click on the advertiser's link to unsubscribe or unsubscribe. If you want to disable web beacons in our email messages, disable images in your email client (for example, Outlook, Outlook Express, eM Client, Thunderbird, Apple mail or others). Please refer to the Settings or Options Menu in your email client for more information.

Sites that we link to:

Website of WESTTEX Group LTD. they may contain links to other sites. Please keep in mind that we are not responsible for the content or privacy policies of such other sites. We recommend that our users be aware of when they leave our site and read the privacy statements of any other site that collects personal information.

How to correct or update your information:

WESTTEX Group LTD. provides you with the ability to access and edit certain Personal Information that you have provided to us through our website. Visitors to our website who want to access or manage their Personal Information can visit the privacy settings page on any of our websites, as long as there is a User environment installed. Entrepreneurs and other persons who are registered users of our website can also visit the "My Account" section or a similar function of the website to enter their information. If you can't find such a feature on any of our websites, please send us an email at:

Customer support

Security, use and storage of information:

We use commercially reasonable procedures to protect the personally identifiable information that we collect. However, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you provide will not be intercepted when transmitted over the Internet. Please read our Terms of Service Agreement for more information related to the placement of materials on our services, including our use of such materials.

Personal information may be transferred, processed, stored and made available to us, our affiliates and our unaffiliated service providers in the European Union and in other jurisdictions where we or they operate. The courts and other authorities in these jurisdictions may, under certain circumstances, have the right to access your Personal Information. By accessing our website, you consent to the transfer, processing, storage and access to your Personal Information in and/or outside the jurisdiction in which you reside.

Visitors to our website from the EEA:

If you are a resident or currently located in the European Economic Area, you may have additional rights with respect to your Personal Information in accordance with the General Data Protection Regulations of the European Union (“GDPR”) and other similar laws. This section of our Privacy Policy explains how we strive to protect and enforce the rights of "EEA persons" and others in accordance with the GDPR and similar laws.

Most importantly, we do not collect, store or process any Personal Information of persons from any countries and communities, including from the EEA, unless they give us their affirmative consent to this by checking the box on one of our websites that they agree to this Privacy Policy and the collection, storage and processing of Personal Information described here. If you are an EEA person and you have not given your affirmative consent to the use of the Personal Information described in this Policy, you are prohibited from using any of the websites until you give such affirmative consent. In addition, even after the EEA persons have given such consent, they continue to have the following additional rights:

The legal basis for the processing of Personal Data of EEA persons. Our legal basis for the collection and use of Personal Information provided to us by persons from the EEA will depend on the relevant personal information and the specific context in which we collect it. We collect and use your information for various business purposes that meet our legitimate interests; namely, to conclude or execute a purchase and sale transaction or other contract with you, to fulfill our legal obligations or otherwise, with your explicit consent. Persons from the EEA can find out the specific legal grounds on which we rely to process your information for any specific purposes, including any legitimate interests that we have for processing this information, by contacting us via the "Contact us" form on our websites. For example, to process Personal Information that you provide to us for direct marketing purposes, we rely on (a) our legitimate business interests and (b) our need to prevent and detect fraud, provided that these interests do not overlap with your data protection interests or fundamental rights and freedoms.

The rights of EEA persons to data protection. Individuals in or from the EEA and certain other regions may have certain rights with respect to your personal information, including the right to access, correct, update or request the deletion of your personal information. The SME takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up-to-date. Individuals from the EEA may also request a copy of all the Personal Information we hold for them using the "Contact Us" form on our websites. EEA entities may also use the "Contact Us" form to request that we access, correct, update or delete your personal information, as well as change your data or marketing preferences, even if you have not used any of our websites and even if your Personal Information has been provided to us by a third party.

Persons from the EEA may object to any processing of your Personal Information, ask us to restrict the processing of your Personal Information, or require us to transfer your Personal Information to a third party. Again, you can exercise these rights by contacting us via the "Contact us" form on the website. You can also deactivate your account with us at any time, request that we delete all Personal Information that we have about you at the time of such deactivation, and obtain a copy of any Personal Information that we have about you in the same way.

Individuals from the EEA can file a complaint with the GDPR data protection authority in the EEA about our collection and use of your personal information. For more information, please contact your local data protection authority. The contact details of the data protection authorities in the EEA and Switzerland are available here:

European Commission Data Protection Authorities

Similarly, if we have collected and processed personal information of a person from the EEA with your consent, you can withdraw your consent at any time. Revocation of your consent will not affect the legality of any collection, storage, transfer or processing of your Personal Information that we conducted prior to your withdrawal, and will not affect the processing of your Personal Information conducted on legal grounds other than consent.

Contact information:

We respond to all requests that we receive from legal entities and individuals who wish to exercise their rights to data protection in accordance with the laws applicable to each visitor to our website. Please use the "Contact Us" form on our website with any such requests. For the purposes of the GDPR and other personal data protection laws, the Data Controller for your personal information is WESTTEX Group LTD. Our legal department and IT staff are responsible for overseeing matters related to this policy for the purposes of the GDPR and other similar laws.

Customer service procedure

WESTTEX Group LTD. is a technical design, construction and equipment manufacturing company specializing in the manufacture, sale and technical installation of specialized equipment. We do not carry out retail trade, so all the equipment we sell and the services we provide are carried out only according to individual projects and orders. We do not have price lists with which to offer commercial offers to those interested. If the interested parties (customers) do not provide a detailed assessment of technical conditions and possibilities, we provide only indicative prices of our equipment, technological lines or services, which must be adjusted later. We evaluate each request individually and prepare suggestions only after a thorough understanding of the technical tasks and the technical possibilities available to the interested party.

We carefully analyze each individual order or project and, only after making sure that the equipment is suitable for the conditions or the reality of the implementation of the entire project, we continue to communicate constructively with the interested party (customer).

We are sorry, but since we are not engaged in the retail sale of consumer goods, all services to interested parties (customers) are provided only in accordance with the internal rules and conditions of the company. This general procedure of the company applies to both interested parties and existing customers, except in cases when issues related to the modernization of existing equipment or production lines are being resolved. The implemented customer service procedure provides a higher level of service and saves valuable time for all parties, and all service procedures are based on business terminology and concepts that are an integral part of our company's activities.

Key concepts and terms:

Interested person - a legal or natural person who was interested or interested now in equipment and services, but has not acquired anything and has not paid for it.
A client - is a legal entity or an individual who has already purchased equipment and/or a service, and has made a payment for it.
A product - is a device or equipment that an interested party (customer) wants to buy or is buying.
Service - it is intellectual and/or physical work performed to create or produce a specific product.
A feasibility study (feasibility study) - is a technical and economic assessment of a planned project, taking into account technical tasks and existing conditions, performing calculations of parameters, capabilities, costs and productivity of equipment or a technological line.
A commercial offer - is a form of a business offer, when technical specifications and prices for equipment, products or services are provided, indicating the terms of the transaction and other additional information.
Estimate - is calculation of the price of installation of equipment and/or works, taking into account the prices of equipment, additional materials and additional costs.
Preliminary contract - is a form of contract that is not final and is revised and updating during design.
Technical design - preparation and design of technical, production, construction and complex drawings and technical documentation.
The final contract - is a form of contract that was supplemented and updated during design by evaluating the supplemented updated estimate.
Production - the manufacture of devices or equipment using other equipment, tools and physical force for this purpose.
Installation work - is the installation of a device or equipment using machines, other equipment, instruments and physical force for this purpose.
Commissioning - is the start of operation and use of equipment, technological line or services for the intended purpose, or the moment when equipment, technological lines, and services are put into use for commercial purposes.
Training - is the training of technical, production and service personnel in the use of certain equipment or technological line and its proper maintenance during production and repair.
Support - is the consultation of interested persons, technical advice to customers, technical support to customers and the provision of warranty and post-warranty service. Familiarization of existing customers with innovations and the possibilities of their application.

Using the existing internal order of the company, the sequence of implementation of the projects proposed by us is divided into separate stages. This optimizes the work and ensures high quality control at all stages of implementation. This also reduces the financial burden on the customer and guarantees timely payment for services and equipment. This procedure applies only to integrated solutions and does not apply to the sale of individual equipment.

The sequence of implementation of complex solutions:

Determination of the type of technological line and completeness.
Production of a feasibility study (FS).
Production of a commercial offer.
Production of preliminary estimates.
Conclusion of a preliminary agreement.
Preliminary design.
Clarification of the estimate (if there are changes and updates).
Approval of the estimate under the specified technical conditions and requirements.
Conclusion of the final contract.
Basic design.
Updating the estimate during and after the main design.
Approval of the updated estimate.
Conclusion of additional contracts if there is such a need.
Step-by-step delivery and installation of technological equipment.
Commissioning works.
Trial start of production.
Staff training.
Commissioning.
Full-scale start-up of production.

Please note that the company WESTTEX Group LTD. does not participate in investment programs and does not sell equipment and services in installments. Also, we do not participate in projects as a financial guarantor to financial institutions in order to obtain financing for the implementation of the project, i.e. the customer is personally responsible for attracting the necessary investments. We remind you that we always assess potential risks and reserve the right to refuse to supply technological equipment if we see possible cases of fraud, threats or possible financial losses.

Attention:Copying, distribution of any text, photo and/or video materials, and/or their use for commercial purposes, without the consent of the owner of the website is PROHIBITED.

Protection of intellectual property

As in any business, we face the same problems. Probably the most important issue for companies engaged in creative, production and trading activities is the protection of intellectual property and trade secrets. Many measures have been tested for a long period of time, but not always and not all of them have proved effective and efficient. Our activities, as well as the activities of many companies engaged in similar activities, often face so-called industrial espionage or simply an attempt to find out commercial secrets about technological and production solutions. Some companies try to protect their works and products with patents from such unscrupulous competitors or overly curious interested legal entities and/or individuals, but we take a slightly different position. Patents restrict competition and freedom of creativity and at the same time do not guarantee the protection of intellectual property, since the latter are freely available in patent registries and, most importantly, that plagiarism, when making changes, loses the advantages of intellectual property protection. We have abandoned this model of intellectual property protection and introduced purely technical measures and updated corporate administration and customer service procedures. The new procedure and rules for interested persons and customers, which came into force on 02.01.2017, not only ensure the company's intellectual property, but also protect our business partners, as well as customers from unfair activities of legal entities and individuals.

For maximum efficiency, substantial changes and additions to the service rules are followed, which include WESTTEX Group LTD. protection of intellectual property and its customers, both intellectual property and investment. The main points of the established procedure are divided into two parts - "company" and "customer" protection.

Company

The main rules of the "company's" intellectual property protection:

Anyone interested in purchasing the entire sugar production technology line is given the opportunity to independently choose the most suitable solution using specialized calculators, which can be accessed using the links "CHOOSE A FACTORY" in the main window of the website or in the "Search for the best solution" section of the main menu.
We provide commercial and/or technical information to interested persons and potential customers for only one specific solution, rather than a list of prices and specifications for several different production capacities, allowing you to choose the "best" option.
We submit commercial proposals only in accordance with a specific target technical task and only after making calculations for a feasibility study.
We do not publish or send photos of employees and staff.
We do not provide personal contact information of employees unless it is necessary to provide support to the target interested party.
We do not publish or send detailed descriptions and explanations of technological solutions.
We do not publish or send technological drawings and diagrams.
All information that does not have the status of trade secret is publicly published on the company's website.
Information about partners and suppliers is not provided unless it is publicly published on the company's website.
We do not doubt the prices offered by our competitors and we will not challenge them, but we will never go to auction, and we will not look for or offer a cheaper solution than our equipment or technologies are worth, since each product has its own level of buyers.
We always try to get to know a person and/or a company as best as possible, so we always check information about them and try to find out as much as possible about them.
We do not participate in multi-level tenders as a second-and lower-level contractor, and in this case we do not provide any technical or commercial information.
We include interested and legal persons who are unscrupulous, unreliable or under the guise of other natural (legal) persons and who provide false personal and/or legal information in the list of undesirable persons - the "black list".

In accordance with the customer data protection and confidentiality rules approved on 06.01.2017, and in order to protect them and their investments from possible industrial espionage, as well as from illegal use of their data, we apply the latter to all natural and legal entities.

Customers

Basic rules of confidentiality and protection of "clients":

Customer information is a trade secret and is not disclosed to third parties.
We do not provide photo and/or video material about the implemented projects without the written consent of the clients.
All customer information (data) is provided only with their written consent.
We do not provide information about potential customers and tenders in which we participate.
We will never offer an identical project to the realized one, because each project is individual.

Attention:These rules and the procedure provided apply to all natural and legal persons, without exceptional conditions or exceptions. Respecting our customers, partners and suppliers, and following a coordinated and established procedure between our customers and ourselves, we take the protection of intellectual property and trade secrets to a new level by preventing unfair competition. All those who wish and seek mutually beneficial cooperation are kindly requested to adhere to these guidelines.